Bojangles ' Famous Chicken 'n Biscuits

On August 4, 2022, at 12:30 AM, I was in my car ready to order lunch when I was informed that the restaurant would be closed for 10 minutes for a shift change. Anyone who has to travel a long distance knows that this is quite a lengthy wait, especially for a lunch break. It’s hard to believe that any restaurant would choose to close during lunchtime! This shows poor management, scheduling, or possibly both. Because of this experience, I will no longer be patronizing Bojangles. I am also still waiting for a refund from the location on Broadriver Rd after placing an order through their app; I never received my food or a refund, nor did I receive any communication from the company.

Where do I begin? I waited at the counter for 10 minutes before anyone acknowledged me. The service was far from friendly. There were no potatoes or napkins provided. I waited 15 minutes for my meal. The restroom situation was dire, with toilet paper all over the men's room. Overall, it was a complete mess. This was by far the worst restaurant experience I've ever had.

Today at 4:00 am on site. I was two on my way. I don't go much to Bojangles, so maybe that's normal, but it took almost 20 minutes to get a chicken sandwich and a drink. Then the food was cold. I work with limited time for breaks, and that was over frustrating. Whoever it was, taking orders in the window, looked like a love in headlights with zero customer service skills. My guess is that they were given a short hand and I could have worked with it, but nothing was said.

In a world where we strive for good treatment and support for workers, I'm really glad I stopped by the Bojangles on Harbison. I hope I got his name right—Darell or Jared. I visited this location on the weekend, and he was absolutely wonderful. He was respectful and the only one working the front, yet he served us with a smile, despite the heavy workload. He took care of me several times, all while managing a large number of customers by himself. He prioritized tasks exceptionally well in such a hectic environment. This man, along with the three employees working in the back, deserves a raise! They should be recognized for their dedication and for serving with gratitude. Thank you!

We?ve been in the area for a few months now and service has ALWAYS been very nice. But this morning, Ms Ieshua was not in her ?best? customer service mood. Special Note: if you?re in a customer facing role remember you may be the first experience of a person?s day attitude is everything no excuses.