Joelle's Cake Coffee - sville

I’ve never had a problem until this morning. I love the cupcakes but today customer service was awful! First my rewards didn’t show on the register but it was on my phone and then the cashier laid my change on the counter! Not acceptable when I placed my money in her hand!

This place is the absolute CUTEST and have the most yummy sweet treats! My husband, myself, and our little girl came here the other day and it exceeded our expectations! The service was wonderful and the sweet treats we got were delicious! We are new to the area and we will definitely be making this place our new go to! The Blueberry Butterfly Latte was 1000/10!??? I am obsessed with the aesthetic!

I had purchased a gift certificate on the Big Deals page of WKDZ with plans to purchase cookies for a shower, but two different people told me Joelle's cookies were not good. I decided to use the gift certificate to purchase cupcakes for a friend's birthday. I looked online and the prices for daily cupcake flavors was listed as 1-5 $3 each and 6-11 $2.50 each. I called and asked if I needed to order ahead of time and was told as long as I was buying daily flavors, I could just come in and get them. I went in to buy 8 cupcakes which I thought would be $20. There was no one in sight when I went in, but someone did come up to the register shortly. I picked out my 8 cupcakes and was told the total was $28. I did not look at the pricing $3.5) on the sign in the store before picking out the cupcakes, because I assumed the price would be the same as listed on the website. Instead of paying $2.5 each, I was charged $3.5 each. Website pricing and in store pricing should be the same. If not, it should be noted on the website. The cupcakes were really good, but they were no bigger than I would make at home. Considering the size, $2.5 each would have been fairly reasonable, $3.5 each was not.

I was so excited to try this place out! The reviews were great and the atmosphere and sweets looked amazing. But when I went there in the morning around 8:30am no one was at the front at all. They were all talking to each other in the back. Me and my boyfriend sat there for 3 or 4 mins and STILL IGNORED! Was really disappointed and left to another coffee shop... When we walked out someone finally ran to the front, im sure im not the first person this has happened to and will happen to. ?‍

This bakery is THE best. They catered my wedding in Aug 2023 and it was the best cupcakes I have ever had. They helped set everything up for me. Got a lot of compliments about the flavors I ordered. If your looking for a great bakery please check them out.