Pollo Tropical - Sarasota County

Enjoyed my Caesar wrap and the tropical trio . Quality food for a good price . Cashier was very nice ! I enjoyed my cookie to

I had went their and passed by the drive thru, ordered a key lime pie, got home noticed it wasn’t in the bag mind you I live a good 20 mins away I wasn’t going to go back that same night , so I called back got told by the manger to give them my name and I did, came back today to try and pick it up, but the lady told me I needed to show a receipt, didn’t even bother checking with the manger that I talked to . Once again, I called back the restaurant talked to some guy asked for my name and said they couldn’t find the case? I’m sorry but that’s such bad customer service. Manger or whoever even raised their voice at me. just crazy, could just give me what I paid for

The service is terrible and the food is of very poor quality. The rice is poorly cooked and the beans have a stench that seems to have been there for days. What impressed me most is the poor service and rudeness of the workers who serve the pick-up window... May 23, 2024

The food here is exceptional. If you're a fitness guy or a bodybuilder or something, you cannot go wrong with the two chicken breast meal. Their rice is so good. Usually rice is just rice but their rice tastes absolutely delicious. If you're a mashed potatoes fan, they're mashed potatoes and gravy are as good as it gets anywhere. They are absolutely delicious.The Cuban sandwiches are good. The desserts are really good. If you want a sauce for your chicken or meat, they have amazing sauces that are very delicious. I don't know what Latino style of food they are but the sauces are very very good.Most of the help doesn't speak English well, but they have at least one or two who do always. You can't rely on the employees to explain or talk you through stuff too much, but you really can't go wrong with any of the dishes.Whenever a city has this restaurant, I usually eat at it at least once.

Highly recommended, always when in Florida I eat here, or any other pollo tropical in FL, overall good experiences