Keyes' Pancake House - Old Forge

Breakfast was wonderful, and our waiter was very polite and helpful. Everything was delicious, you can say that they have a lot of trouble in their service. It is super busy a few hours after opening, so it is best to arrive early. We were very happy! Thanks Keyes' Pancake House! We'll be back next year!

We hit the crowd so well that we came there, but one of the servers that seemed like a company veteran. She was polite and professional. My greatest disappointment was the general taste of food. As simple as possible. The lumberjack came with dry toast, dry sausage, pre-spoken eggs from the distributor like egg-beater and pancakes that were cold before I could open a few butter packages. (It took 10 minutes to open a few).

This review is only for waiting for food to arrive after an order. A star (if no one should be) for two mothers with 3 children arrived shortly before 10:00. Our orders were taken from 10:05? pic shows the time we finally get our food!!! So many people are going full. What are the chefs doing back there? Is there a chef here? Summary: Order at 10:05 AM Still waiting at 10:40 AM Food came 10:51 AM Next review to follow for general experience of food and service.

Early advised to avoid the rush. Fast and friendly service. Clean! Efficient and clear operations in the front. Coffee was good. Many creamers/condiments without request. A bit for eating, despite the handful of tables actually sitting (usually empty) and most already eating. that was not so good. Bacon and toast over boiled, pancakes gumy, eggs over hard equal scrambling then fried. Well made homestyle potatoes hard like skirt and super soft a combo. Would return thanks to cleanliness and good service and options are limited.

I don?t give poor reviews on any consistent basis. This owner/operator unfortunately deserves the one star I?ve given him and his restaurant for the miserable experience our family had at this establishment. Bottom line: if you are fortunate enough to get a decent meal here count yourself lucky! If your experience isn?t stellar and you make it known to the owner his response will be, well, abysmal !! Take a moment and read the other negative reviews posted here. Should you find yourself not reasonably satisfied with the fare, those tell a truer tale! The owner has no interest in customer service or addressing a complaint with anything more than; too bad! Or as in our case, ?you ate the food didn?t you?? Yes, after waiting more than an hour and a half and the order still wasn?t filled correctly. Yes, we ate the food! It wasn?t inedible. It was cold, incorrect and mediocre at best. In my 50+ years of business experience I?ve never encountered any owner with less respect for his most valuable asset, his customers. Now watch for his response you will see what I mean!