Buffalo Wild Wings - Hoover

The food was, as always, excellent. Unfortunately, the service left a lot to be desired. It appears that if you want attention or refills, you need to order alcoholic drinks. We love the food, but the service consistently falls short.

The service is always excellent here, and the wait time for food is minimal. I really enjoy the big-screen TVs, and the garlic parmesan wings are my absolute favorite!

This restaurant has declined since the pandemic. They really need a manager to come in and ensure accountability. My partner and I were waiting in line to be seated with another couple behind us when the manager walked up, bumped into us, and continued on without saying a word. I love their food and enjoy watching football there, but they need to improve their service.

My best friend and I just had the absolute best waitress!! Bri was very attentive and made sure not only my table but all of her tables were taken care of!! She has the best friendly personality and amazing service! The food was amazing as always! I highlyrecommend!

Food good. Waiter good. Managers are definitely NOT customer service oriented. Tonight we were unable to pay when we finished dinner because their computer went down. 30 minutes later we were still waiting to pay and leave. Overheard one manager tellwaiter ? Just give them drinks and let them wait.? Another 10 minutes we waited and I asked the manager didn?t they have aback-up system and he said no. He said it would be another 20 minutes. Finally the waiter brought out a manual paper copyscanner for credit cards. Suddenly their computer system started working. The manager apologized by explaining they didn?t wantto do the paper process because they had to put everything in later and it was a lot of trouble. I asked what about the customerwho had to wait 45 minutes. He merely shrugged. Bottom line?he just didn?t care about customer inconvenience. Bad for business.There are other places to go for wings where the business cares about their customer. I won?t be going back there.