The Bistro Eat. Drink. Connect.

Always check the sheets! Mine were soiled with drops of blood. The hotel is not very clean. The room appeared clean at first glance but when I pulled back the covers the putter cover duvet had blood stains. My room was changed but the second room was not better. Stay at the risk of dirty sheets, musky carpet and curtains, dirty vents, and stained bathroom walls.

This seems to be an older hotel that has had a major renovation. However, lots of black dust in vents. Layout is very confusing. Beds are uncomfortable. This hotel was recommended by Samford for our visit…it could be cleaner and offer better breakfast options.

Because of some TripAdvisor reviews I didn’t have great expectations but stayed here anyway because it was where some colleagues were staying so it would be easiest to coordinate. The reports about the layout of the property being awkward were accurate and I am grateful to the reviewers who advised parking in the back because that is where the only elevator is located. My room was dated- popcorn ceilings (and walls! but I would have rated this property as fine because the breakfast bowl with quinoa and breakfast service were good and that would have balanced out the negatives. However, there were two other negatives the tipped the balance. First, during my stay I bought two small bottles of water at the market and when I checked out I discovered that I was charged $4.50 for one bottle and $5.00 for the second one (plus required tax . I asked about the discrepancy and was told that the price was posted it but it wasn’t and the desk clerk conceded it wasn’t but then just shrugged. Aside from being overpriced, charging different prices a day apart was arbitrary. Also, while housekeepers were working in other rooms in the hall outside my room I told them I would be leaving for the rest of the day so that they could get into my room and asked for more towels but they didn’t clean or give me towels. No one told me that there isn’t daily housekeeping (if that is the case but even at properties without daily housekeeping one can usually get towels or trash removed on request. Apparently not here. I don’t have any plans to return to the area but I wouldn’t return to this property if I were.

Not to be rude but the last time we were here, as Ambassitor level, we were in a very nice room. For some reason, we checked in and this hotel did not honor any level that we had built up to. We are loyal to Marriott spending 20, 000+ a year and over 150 days in these hotels. We have never been given the worst room in the house. Obviously this place does not say us as important customers. I’m sure I can find another place close by that will pay attention to us and our loyalty. The 2nd room they changed us to is clean but extremely basic and the bed is so very uncomfortable. I’m sorry. We will never be back!!

There is ONE elevator and it a football field distance from the front desk. The hallway carpet is old so your roller bags do not roll very well on it. You can't park near the elevator because everyone knows the elevator is a hike away so those spots get taken rite away. The rooms have not been renovated; beat up furniture, the room has poor lighting not to mention our internet was out. Stay in the Courtyard downtown Birmingham instead.