Dunkin' - Florence

Coffee and donuts here are fantastic! I had a much better experience than at another location I visited over the weekend, where they messed up my latte order. While they were polite about it, they also forgot to give me my donut, and I had to ask for it after receiving my drink. That has never been an issue at this location, so I definitely prefer it the most!

I usually order the maple bacon breakfast croissant, which includes egg and white cheddar cheese. When it's fresh, it's really delicious. However, I often end up with a cold sandwich instead of a hot one. Sometimes the egg is freshly cooked, but the bacon is only fresh about half the time. You can also order the maple bacon on its own. I once received undercooked bacon on my sandwich. I typically get this sandwich 1 to 3 times a week. I also recommend the stuffed cream cheese bagels, although they are a bit pricey.

I just visited this restaurant and ordered a large shake. The young lady who served me was very friendly. However, the shake cost nearly $9.00, and I expected it to be exceptional given the price. I drink a lot of milkshakes, so I was looking forward to this one. When it finally arrived, it was so thick that I couldn’t get it through the straw at all. After several unsuccessful attempts, I decided to keep track of the time. As it turned out, I had to wait 27 minutes to finally taste my $9.00 shake. By that point, I wasn't even in the mood to enjoy it, and sadly, I ended up throwing away about $4.75 worth.

The Dunkin' chain has serious issues with accepting debit cards. Twice now I have been charged a penny for my order but was informed my card was declined. It's an easy problem to fix. We just don't ever shop there any more.

If I could rate this Dunkin Location, I would give it a 0. While some of the staff are friendly (on the evening shift) the morning and afternoon crew are appalling. They are not willing to replace drinks you don?t like or fix them. There is one womanwho is rude, nasty, bossy, and mean. Several people I know refuse to come here because of the lack of customer service and theunfriendly mannerisms. I no longer go to this location when that employee is there because of her attitude towards customers. Iwill be contacting corporate regarding the terrible experience and lack of respect I was shown.