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Contribuiți la feedbackThe restaurant was cute and I liked the layout there was a large selection of cookies and flavors with descriptions next to them.
Disappointing customer service. Cookies arrived squished and melted. Not properly packaged for the weather. When I reached out to them, their solution was to give me a 15% off code.
The cookies are delicious! I feel that the real test of a business is not only when things go right but when they are not perfect. We had a slight issue when my husband picked up a catering order and was missing some cookies. The owners went above and beyond to make it right. I don’t expect perfection from a brand new store, they are still learning; is how you respond that matter! Thank you so much!! And hopefully they will have gluten free soon too
Cookies and Dreams in Coralville is amazing! Very friendly service and wonderful selection of cookies! I definitely recommend Cookies and Dreams!
I ordered a box of these for my daughters teacher as part of her end of the year gift. I received them today. 3 out of the 6 cookies were broken and crumbled. I have ordered several times before and never had this happen. I decided to reach out to customer service since they are part of a gift to see if they 'd replace the three crumbled cookies. They responded with we are sorry to hear this, here is a code for 15% off your next order. That does not even cover the cost of one cookie. While the cookies are tasty I feel the customer service is very poor. I am VERY disappointed. I would not recommend ordering this and I will not be ordering from here again.
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