The Cavaliere - Dalkeith

Worst experience at a restaurant I’ve had in Scotland. Booked a table for 1:45, arrive at 1:40, but table wasn’t ready till 2pm, they had us stand by the till for 20 minutes, what’s the point of booking then. Also it took ages for them to prepare food, I was timing it, because it took so long, at the end it took 90 minutes from the moment we arrived till I got my food served. Not just that, they’ve forgotten a few things from the order, but the worst part was, to my surprise when we asked for the bill, the waiter had added 10 percent tip(hand written) before even bringing it to the table. Not sure what made them think their service was worth tipping. I didn’t complain much at the time, because I was invited to someone birthday, and dinner want to ruin the party, but I don’t think I will ever go back here.

Delivery service from this place is nothing short of a joke. Don 't think in the last year we have had a Delivery from them that 's been anything less than an hour and a half late. So that 's over the 40 minutes to an hour that your told in the first place. Foods fairly decent but they constantly just lie on the phone it will be leaving in 5 minutes ......50 minutes later still nothing. I would advise to pay in cash so you can send it back with the delivery driver and you 've not wasted your hard earned money

Under no circumstances ever trust this place for delivery! I understand that in military circles, there is a phrase to the effect that amatuers talk about tactics: professionals talk about logistics . Perhaps the Cavaliere should reflect on this. They are genuinely capable of producing some of the most amazing Italian food south of Edinburgh (I 'm being serious) but the delivery service is absolutely pathetic (based upon multiple experiences, but tonight took the biscuit). Waited ages after the website told me that my order was on its way and, ended up having a quite awful conversation with a staff member who hung up on me and then I called them back to cancel. To be absolutely fair to them, they did say that if the pizzas were cold, they would remake and redeliver. Unfortunately, having worked briefly in the food service industry, once I complain about food, I walk... forever. Sorry Cavaliere!

Went as a large party and food was great. Quick service and all the food arrived together. Staff very helpful and would no issue visiting again. Service: Dine in Meal type: Dinner Price per person: £20–30

Fabulous all-round experience! Food: 5 Service: 5 Atmosphere: 5