Sarku Japan - Columbia

We usually go to the Sarku Japan locations in Southeast Florida. We were thrilled to find this place on a trip. Despite the long line and long wait, the food was just a tasty as usual. Stop for a quick bite when you are in the area, you will not be disappointed.

I spent 43.29 for 3 dinners just now and I'm not sure how or why our food including the egg rolls were actually cold. ,not upset until they rolled their eyes and basically had a rude demeanor to my asking simply to reheat our food. I am extremely disappointed with the service and lack of hospitality to try to fix a simple problem.

I placed an online order that was supposed to be ready at a certain time, I get there to pick up my order and of course it was not ready. I expect my order to be ready if I'm ordering online, the purpose is to not have to wait in your outrageously long lines. I ordered 2 shrimp teriyaki dinners with sushi, he only made 1, then when I told him it was 2 he seemed to have gotten an attitude because he didn't read the receipt correctly. Also, they usually ask you if you want extra teriyaki and he did not. I had to ask for it while with other customers he asked them if they wanted extra. Definitely won't be going back to this place again.

This location is nothing like the location that was in Columbia Mall on Two Notch. For starters they don?t cook their veggies and it?s mainly lettuce. I asked specifically for our food not to be near seafood as my middle child has a seafood allergy. We get home and open the plates to find a piece of shrimp sitting on top of the veggies. We had a taste for Sharku and came to this location expecting the same service we got from the old location only to be severely disappointed. Ahhh, forgot to mention my son was treated like a liar?he went to pick up our food and he had to show proof we paid for four plates instead of three. Won?t be returning.

Terrible customer service. Charges you for shrimp sauce. Fills your plates with nasty cabbage instead of something edible.