bojangles - Columbia

This place has HORRIBLE customer service and sadly they stand on being rude and nasty. This particular visit, I went to the drive thru to order the family box. I normally check my food before I leave the drive thru. However, I was kinda in a rush and the time sitting in the drive thru was long. So I drive off. I get home and my order is completely wrong. So I drive all the way back to the store only to face the nastiest person on earth. There was a young lady (not pictured) who ask what was wrong? I told her my order was wrong, I just wanted the right sides. So as she was opening the drive thru window, the guy pictured, said to her don?t open the window we are closed. I looked at the time and it?s 10:01pm in which they closed 1 minute ago. So I yelled that I was given the wrong sides and I just want what I ordered. He looked at me and told me to come back tomorrow. I asked why? He told me again to come back tomorrow and have a nice day and smiled. No remorse, no empathy, nothing. So I knocked on the window and said, please just give me what I ordered, this wasn?t my fault. He said I?m not gonna keep telling you to that we?re closed, I?m not talking to you no more Im busy. And he and the young lady in the pictured just laughed. What kind of customer service is this? I paid for great food not for disappointment and humiliation.

Very disappointed in this restaurant. Bathroom was very dirty. Gang writing on the walls. Told manager and acted like she didn't care. All windows in restaurant was dirty. Serving line was a mess, dining room was dirty and not got busy and has not had a chance to clean dirty. Caked on dirt that's been there a while. Did not feel safe or comfortable eating at this location.

I ordered steak and egg but they thought I said bacon and egg biscuit. No problem, they were super nice and made it right. This was the Drive through order.

Literally the rudest customer service ever from start to finish in the drive thru. The girl on the intercom very much was having a bad day that we were not responsible for. They weren?t even busy and were being rude cutting us short and being snappy.

????Theres a Bojangles on every major street in Columbia. All locations other than Broad river road for some strange reason prepare there biscuits the exact same way everytime...brown, not doughy, buttery, and doesn 't crumble to pieces after biting into. Also someone need to teach the cooks at Broad river how to cook the country ham. Its NOT supposed to be dry and crispy like bacon. If you take it back to have it remade they kinda look at you like you suppose to just accept whatever they give you. ALL other locations are exactly the same every time, not overcooked. Food is ENTIRELY to expensive nowadays to be dissatisfied with what your hard earned money is paying for. *If you wouldn 't eat it dont wrap it up and give it to customers. If its been sitting..old and cold and burnt from being overcooked as well as the heat lamp keeping the crispy, dried out piece of meat warm, go ahead and throw it away and prepare the customer a more edible, enjoyable piece of meat. For some reason its only the BROAD RIVER location that has this problem.??????????????? *SOMEONE AT BOJANGLES 4863 AUGUSTA HWY PLEASE SHOW THEM HOW ITS DONE.