Dunkin' - Amherst

The service was awful. I placed a mobile order in the morning only to find the doors locked when I arrived. I had to wait in the drive-thru line for 20 minutes because they had only scheduled one employee for the morning shift.

This restaurant has the slowest service I've ever encountered. Their employees wear long fake hair that drags through the coffee and donuts, which is completely unsanitary. I witnessed this happen several times while waiting 15 minutes inside with only one person in front of me. They didn't even acknowledge us and I left feeling untrusting. It's best to avoid this place if possible.

The drive thru wait is horrendous, waited literally an hour, gave up, parked and went up to the counter because it was just unbearable. When it's busy it's the worst place. The espresso machine is often broken and sometimes they get the order wrong. Donot recommend.

I would rather go to different restaurants. This particular location consistently gets my order wrong. The donuts are stale and have been incorrect a few times, and the coffee lacks flavor and is poorly made.

Came to this Dunkin ' donuts around 4:30 and I saw the sign for a $3 medium pumpkin cream cold brew. So I ordered that she told me my total was over $4 and I said the sign says it 's $3. She said yeah well we 're not doing that anymore. I said well the signsays you are? I was just surprised that she didn 't honor it and then maybe have someone go out there and take the sign out. Ihave worked at fast food places in the past and anytime there has been mistakes like that it 's usually just honored because thesign said it and it was the business 's fault for not taking the sign down. Also I 've never been greeted before the way I wasgreeted at the drive-thru which was , do you know what you want I thought that was a bit odd. In a nutshell bad service. Iusually avoid this location because it takes so long here to get your order and when you do get your order my drink is alwaysbad I usually just get an iced coffee with cream but they somehow screw that up every time so I won 't be going to this oneanymore.