Friendly's - Agawam

I visited the restaurant today to try the new shrimp special and I was very impressed. Our server, Catie, recommended it when I was deciding between that and the amazing salad. The service was quick and the food was delicious.

The meal was great at this restaurant. It was nice to see familiar faces and my burger was cooked perfectly by Rusty.

I placed an online order, which was properly received, printed, and charged. However when it was delivered, there were multiple elements of our meal $50) that were missing. We had no ice cream sundae which was even circled with a pen on the receipt) or French fries. Plus our food was cold by the time of arrival and we couldn't even finish it. I tried contacting the delivery team, who didn't have it. I tried calling the listed phone number online, as well as on the company website and HQ- none of them worked. One was a fax machine and the other simply said additional surveys were not being accepted at this time.

The service was excellent and the overall experience at the restaurant was amazing. Rachel went above and beyond to ensure our satisfaction. The service was quick, the food was delicious, and the restaurant was clean. We will definitely be returning in the future.

The staff was great, the food was great! came after a six fades trip and we were immediately helped! the children had an absolute great time and everything was really appreciated! give this place an attempt, my childhood memories were fulfilled!