Panera Bread - Zephyrhills

We used to really enjoy visiting this Panera, but our experience yesterday changed that. My husband took a few bites of his chicken sandwich and found it was ice cold—I even touched it and it felt like it was still frozen. He brought it up to the counter, and the staff member who attended to him simply suggested, "There's a microwave over there; you can heat it up." We didn’t expect anything free or a replacement sandwich, but we thought they could at least offer to heat up the cold chicken for him. It wasn’t as if we had been sitting there for a long time and let our food cool off; the center of his sandwich was literally still frozen. When I mentioned this to the young lady at the counter, she just apologized and said it shouldn't have happened. Unfortunately, we won't be returning.

We ordered a duo of Mac and cheese with a Chicken salad sandwich, a Toasted cheese sandwich, a blueberry muffin and 2 drinks. The muffin was the only edible item. The Mac and cheese was very pasty like glue so that was thrown away. The chicken salad wasmore like a celery sandwich and the grilled cheese was dry and tasteless as if they used a cheese that wasn't real cheese sothat was not eaten either. To make matters worse the line to order was long and the girl must have been overwhelmed because shewas very curt.

Fuji chicken always impresses me, but the BLT turkey sandwich didn’t hit the mark. It’s just sliced deli meat. The bread is nice, but that’s about it. I visited during a quiet time in the afternoon, and I noticed that no one was cleaning the dirty tables or emptying the trash in the dining area. Despite that, I’ll definitely return.

I really enjoy their food, but I find it a bit expensive and the portion sizes are on the smaller side. During my last visit, however, they were out of everything I attempted to order—no broccoli cheddar soup, no flatbread for the pizza, and so on. It was only 7:45 PM, and I think it's quite unsatisfactory for them to be running out of items more than an hour before closing!

Worst experience. Ordered a huge corporate order and went to pick and wasn?t ready because they forgot to make it. Waited another 40 min and were blamed it was our fault for not calling and confirming. When I returned because 2 items were missing themanager told me there was nothing she could do because she knows the food was there. After explaining I wasn?t trying to rob her$15 worth of free food considering my order was well almost $200 and the poor employee didn?t have her items to eat she said shecouldn?t do anything for me. She got the other employees to disrespect me and get loud with me when I wasn?t yelling and havinga conversation. So the managers there I believe were Tiffany and amber can?t remember there names but definitely should not beIn Customer service or representing Panera. Will never do a corporate event with them again. Called corporate and was tolddistrict manager would call me in 48 hrs. 3 weeks later and no call. Disappointed is an understatement