Dunkin' - York

I will never come back to this location. Ordered online and wasn't aware that you can just pick up your order and go. I showed the lady working the register my online order confirmation number, and she asks rudely who the order is for. I said for me, andshe just points to where the pick up is. It wasn't even busy lol. Didn't say thank you have a nice day or anything. Definitelyneeds additional training or possibly a different job.

The BEST DD in ALL of YORK PA. GREAT STAFF MANAGEMENT. I DRIVE FROM WAY OUT WEST TO COME TO THIS DUNKIN BECAUSE OF THEIR SERVICE AND PRODUCT. (THEY USUALLY KEEP PUMPKIN LONGER THAN ANY OTHER DUNKIN). GOOD WORK BEING DONE HERE..THIS CUSTOMER IS VERYHAPPY.

The service was quick, but I was disappointed to find only plain bagels and plain cream cheese available. Given that there was a bagel special, I expected a wider variety, especially since the Dunkin' I used to visit always offered numerous bagel and cream cheese options. When I mentioned my disappointment, the staff member just laughed it off.

This is a nice and friendly Dunkin' location, but the girl at the drive-thru has a bit of an attitude. Mornings can be tough for everyone, but it's rude to treat customers poorly just for the sake of a sale. We are regular customers, after all.

I can't comment on the donuts and coffee, but we went there for ice cream and were left unimpressed. The cashier was wearing her mask so low that her mouth was visible, and she even pulled it down below her chin a couple of times while in the food prep areas. I ordered a sugar cone, but was served a cake cone instead. The person scooping claimed he only knew about coffee, despite the fact that he was clearly working the ice cream station. They did end up giving us a sugar cone to go on top of the cake cone, but we ended up scooping the ice cream ourselves in the parking lot. The ice cream was so soft that it melted right away, covering my child's hands. I think I’ll choose a different location next time.