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Contribuiți la feedbackThe restaurant lacked basic skills to properly make a cheeseburger. The burger patty was burnt and crunchy, with no meat left in it, and there was no cheese. When asked for a remake, they simply added two cold slabs of cheese on top of the old burger. The food was overcooked and burnt, and not worth the price. A better burger can be found at McDonald's for a fraction of the cost.
We have been dining at Guys and Owd Nells for years, but recently we have noticed a significant increase in prices and a lack of attention to detail in both the bar and in food preparation and service. During our breakfast visits over the past 4 or 5 weeks, we have experienced inconsistencies in our orders. For example, our basic bacon and egg toastie and coffee have been prepared poorly, with burnt toast, unevenly toasted bread, greasy bacon, and weak coffee. In one instance, it took 10 minutes to receive a basic americano that was nearly transparent. When I ordered a double espresso, it was served without the usual accompaniments like a saucer, sugar, spoon, or biscuit. The staff seemed indifferent when we pointed out these issues. It is disappointing to see the decline in the quality of service and offerings at this restaurant, as we have been regular customers for some time. It feels like they are only interested in making money now. We are very disappointed.
I have been many times to old nells and it will be the last time I go. Cheese and onion pie which looked like it was cooked hours ago and just kept warm. The pastry was hard the filling dried out and well overcooked. The chips were no different.
We stopped for a bite to eat all of our choices were lovely freshly prepared. Drinks were also good. Staff were just wandering around in groups mainly it was odd to see. That said we did have one lovely waitress collect our plates ask if everything had been ok. Would visit again definitely.
The food was appalling, fresh made pizza, not fresh and on a bought base. Arrived cold. Cheese and onion pie slice was rock hard and burned. The cheese had formed a hard skin from the microwave. £6.95 for half a lettuce with some spunk sauce on and bacon bits. Beer was flat. Nice location, spoiled by the menu.
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