Gus' Last Word - Wood-Ridge

I used to love gus' the food the experience used to be incredible. I went on this past weekend with my friend from Florida, boyfriend and 2 friends one who's a reporter. I kept pumping up how amazing the decorations and food were. I wouldn't pay $1 for my service. I had to wait 40 minutes for someone to take a drink order. About an hour before I had to stand up to get 2 giant water glasses. I flagged down a different server. My friend she and my boyfriend didn't have any napkins or silverware I then went back to another male server to get that. I prebused the table to be nice. 2 hours later I decided to ask for a check another male server behind the bar who then brought it to the table. After I decided, it would be best to bring it to the bar to pay. The bartender by the rope shooed me out of the way, with his hand. Where I diplomatically said I've waited an hour to pay and handed my card to a female who gladly took it behind the bar. The mean male bartender handed me my 287 dollar check and threw my card on the floor. I love gus' I've had many many dinners and events there inside and outside. I've never seen such bad service. I was embarrassed for my Florida friend, boyfriend and 2 other friend, who all said how awful the service was. It used to be my favorite now its just so sad. I'm even friends with one of the owners wives. Very disappointed

I went for the Ugly Christmas Sweater Party and sat at the bar. The bartender was removing my food that I didn’t want to be removed and ended up spilling ketchup all over me. The bar tender who was taking my order left without saying bye and all night I heard the staff talking about their tables… I will not be coming back .

Aaron was our bartender and he made us great drinks, such a friendly bartender, so attentive, welcomed us and made great conversation. He made our night.

I want to start off by saying I hate leaving *bad* reviews. I’ve worked in the hospitality industry for over 10 years, so I have high hopes in terms of customer service when entering a new venue. The decor was very cute. Came here specifically for the Christmas menu and aesthetics. The holiday cups were worth it. Food/service/dining experience.. not so much.The reservation was for 8:30 PM. The restaurant had two poorly trained, slow, uninterested servers on staff. It was *busy*, but there are very few tables... The waiters bypassed the table many times for about 30 minutes before taking the first drink order. Drinks were bought out by a different server, who did not take our food order. I had to go to the bar and request a server to order dinner. Dinner took about an hour to arrive. (Burgers were overcooked) We ate at 10 PM. As the food hit the table, the server said the kitchen was about to close so if we were going to order something else for dessert, we had to do it right at that moment.The server never checked back to see if we needed anything else for the table after dropping dinner, water, drinks, condiments, napkins, etc. (FYI MORE ITEMS ON CHECK more , good customer service higher tip outs) Every time I needed something I had to go to the bar to get refills water, or even get rid of the dirty glasses. The bus person passed our table multiple times, and I ended up moving cups and plates to other dirty tables around us. (Biggest customer pet peeve dirty cups/plates on table.. BUS YOUR TABLES — Don’t want to sit around other people’s left overs.)There didn’t seem to be any management on staff. Everyone seemed equally lax/confused. I had to go find the server to go get to go containers and the check. It was almost comical see him, sitting down on his phone texting, rather than working. Very on brand for the experience.I would never tip 0…. But this was a one of a kind very special, terrible customer service experience.Get it together, The experience and the service should go hand in hand.

Went to Gus's for the first time yesterday! The Miracle On Valley Christmas celebration is so fun and festive! The staff was friendly and attentive. The cocktails are fun and creative, the food is bar food but elevated yum! The fact that is it also family friendly is a plus! It's not so quiet, making it the perfect place to bring my toddler who can also not be so quiet! The general manager who is apparently new came around ,introduced himself and made sure everything was to our liking! Looking forward to going back!