Grill-it - Wolverhampton

The food at this restaurant is always great, and I have been here several times. However, I was disappointed that they did not ask us about allergies this time, especially since my partner ended up having an allergic reaction. Working in the hospitality industry ourselves, we know that asking about allergies should be the first thing to do. We were not happy with the service we received when we were seated.

I ordered 2 pizzas over the phone and was told they would be ready in 20 minutes. I arrived at the restaurant in 12 minutes, and the pizzas were already prepared. However, when I got home, I found that the pizzas were undercooked - the cheese wasn't melted and the crust was soggy. It was a disappointing experience, as it seemed that no effort was put into preparing the pizzas. I spent £24 on this meal and it was a waste of money. I do not plan on returning to this restaurant anytime soon.

I recently dined at Grill It on Stafford Road with my family and friends, and I cannot say enough good things about the staff and the delicious food! I ordered a 1/4 chicken with fattoush salad and peri fries, and everything tasted incredibly fresh. My family got the family grill it meal, and the chicken was fresh and the pizza was the best I've ever had. The staff were all so lovely and helpful, and the restaurant was clean. I will definitely be visiting again! Thank you.

Dropped in to the Oldswinford branch at around 9pm on Saturday 23rd. It was one of those desperate options as didn’t fancy a curry and Couldn’t think of anywhere else to go. It’s a really poor imitation of Nando’s that charges pretty much the same price. I’m vegetarian and opted for the signature falafel wrap. Talk about stodge. It was basically a naan bread with a load of non particularly fresh salad and 3 dry chopped falafel (these were burnt! which I informed the waitress when she cleared away “oh, sorry about that” . The spicy fries just way too much spice thrown on the top. Seriously don’t bother. McD’s quality is better and at 1/3 of the price you might as well head there. My mates chicken burger was no better. Won’t be back. Awful food.

Tonight, a group of 12 friends went to grill it on the Stafford Road. Where do I start? The service was absolutely disgusting. As it was quite a large booking, I was asked to pre order the mains and pay a £60 deposit, so £5 each. When I got there, the girls said that they had been given menus and were told to order at the bar when they were ready. I went to the bar and asked why they had been given menus when I had pre ordered the food a week before. This was quickly sorted. However, I asked for a drinks menu, only to be told that they didn’t have one as they were part way through having new menus. Our food arrived and the food itself was beautiful and the portions were very generous. This is where my praise ends unfortunately. Nobody came to check on us and to see if we were enjoying the food. It took a good 45 minutes for our plates to be cleared from the table. We weren’t offered a dessert menu. One of the girls went and asked for the dessert menu and we were given one to share between the 12 of us. She was told to ignore the prices stated as they were wrong and we would need to ask for the price. In the end we didn’t bother with dessert as we’d have probably been there until midnight! The £60 deposit that I had paid, I was told they’d need to refund it to me because their till system couldn’t cope with knocking £60 off the final bill. I said this would be stupid as I would need to pay the everyone their £5 back. This was resolved but when we finally came to pay at the end, the girl who came to settle the bill obviously hadn’t been given this information and wanted to refund me the £60 again. We explained this had been dealt with and she should speak to her colleague. She ran off and didn’t come back so we had to sort the bill ourselves, working out what the staff should’ve been working out. You really need to work on your service Grill it because we definitely won’t be returning again. And maybe print some more dessert menus with the proper prices on! Can’t even blame the fact that it was busy because it was dead in there.