Red Robin Gourmet Burgers And Brews

What’s the point of your pick up time when you still wait 20 minutes to only receive cold food. Please explain that to me. 20 minutes to wait and food is cold. You might need some better planners in the winter garden kitchen.

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Absolutely the worst.Placed an online curbside pick up order for 6:57pm..got there on time, had to go in to check for the food at 7:10, was told a 5-10mins waits as food was still cooking. Ok, cool.Went back to the vehicle waiting. Watched other patrons come and go with food. Went back inside at 7:55pm, food was ready but cold. Left with no apology from staff for the inconvenience caused or for not bringing out the food earlier.Got home to eat the food finally, besides being cold, and the order was messed up.Called to speak to the manager, guess what, he hung up the call and refused to answer further calls.

Ok, I decided to come back to Red Robin after maybe 3 years, this is mainly because of the number of other burger options within a 10min drive that have opened. Getting here at 6:30pm and there being no wait was a bit surprising as other places nearby had a 20-30 min wait.Our server greeted us promptly and took our drink order. I decided to order a beer, the server came back letting me know they were out of pretty much all craft and specialty beers, kinda odd as they had a huge caulk board listing all the beers. I order a Sams Adam's which came in a cold mug but was not as cold as I'd like (strike 1). We ordered an app and entries asking for the app to come 1st. Some time went by without getting our app so we reminded the server we wanted the app 1st. As you would guess, entries came with no app, our server went to go check to let us know they ran out of pretzel bites (strike 2). She apologized and offered a free desert for the inconvenience. We each enjoyed our entries but getting extra sauces/dressing never came so we had to ask another server walking by. We order our free desert and no joke, they we're out of the desert we wanted....strike 3. Insert face plant emoji I'm not sure if Red Robin is going out of business but to be this out of items is concerning. Maybe if you're just getting a burger and fry's you'll be fine, anything else you will be better off somewhere else.

We've never been to a Red Robin but found ourselves here after not having groceries wanting burgers. We showed up in basically in pajamas and were treated with so much respect and kindness still, that my mind is still blown. Everything was delicious and everyone was so nice. And that's really hard to find now days so thank you for a great night and the kindness!