Baskin-robbins - Winnetka

Hello everyone, my partner stopped by this place and got me a beer-shaped ice cream cake. When she got home, she noticed that a tip had been automatically added. It was 25%. I’m curious if anyone else has checked their receipt and noticed this charge? Other places give us the option to add a tip.

I visited this location to order a custom cake for my daughter's birthday because it’s the only Baskin-Robbins that opens early. I usually go to the one in Reseda, which is much better and I highly recommend it if you want a good custom cake. Unfortunately, the lady who decorated my cake did not follow my instructions at all. I specifically requested a pink cake with purple and white accents, but instead, I got an all-pink cake with pink writing. I even paid extra to have some sprinkles added, but they gave me significantly less than I expected. For $46, the cake looked cheap, like something you’d find for $15 at a grocery store. It was incredibly disappointing. I will never return to this place again.

The service was very slow. I was the only customer in the restaurant, yet it still took a long time to get attention. There were three staff members, but they seemed to leave all the tasks to one girl.

Cindy is a hired person who works with these bikini wheels and she gives this place a bad name. cindy is rude and has an evil attitude when they are so polite with her. she put her around in my ice and didn't think I would see that she did that it was as bad as cindy is with customers who are friendly. cindy isn't any one you want to work for you and have a lot of luck if you want to get out of those bikini wheels and serve you cindy.

The sales girl did not use gloves and she was cutting bananas and touching it with her bare hands. I was disgusted! She touched the bananas on my banana royale and the servings were SO SMALL compared to the BR on chatsworth and lindley. Also, they charge 0.85 for “extra” almonds on the sundae that wasn’t even extra. Looked exactly the other banana royale without extra almonds at other BR locations. The owners here must have trained their employees to be extremely stingy! The sales girl gave me 2 napkins when I asked for napkins for my kids and myself! TWO pieces of flimsy napkins.The owner manager came out and gave me a hard time for using my kid’s free kid’s scoop coupon for her birthday.Terrible management and service. Unsanitary practices. Overall poor experience.