Ocean - Whaplode

Love our Chinese takeaway from here , won't go anywhere else Food: 5 Service: 5 Atmosphere: 5

Terrible treatment and zero customer service given tonight. We are regular customers and always choose to order from Ocean when we can afford. We were told food would be 1hour wait. Called after 1 hour and 25mins to enquire when delivery would be. To be told we told you 1 hour 20mins . We replied you definitely told us 1 hour. They said it will still be at least another 20mins anyway. So food was actually getting closer to 2 hours wait. Even if they had said 1 hour 20 it would still be half hour late. We understand that it 's busy and not everything will arrive precisely when estimated. We were offered to cancel and said we would wait but they hung up the phone. So we called back and decided to cancel based on how badly the situation was handled by them. They just got rude and hung up again.Confirms we made the correct decision and will go elsewhere from now on. We have a big family so will not recommend this Chinese to them anymore.Manners cost nothing. Merry Christmas.

Best Chinese going, always polite, never a problem with the food. Don’t know what some people are talking about. Been going here for years. Lovely people! Service: Delivery Meal type: Dinner Price per person: £30–40

Good food tasty curry Food: 5 Service: 5 Atmosphere: 5

Used a few times before but today 's takeaway was the worst Chinese I have ever had. My first mouthful of the Chinese duck was just fat, which I could not eat. The beansprouts were old and slimy, possibly been frozen. The Singapore spicy hot rice had no spice in it at all, it was just like plain boiled rice with bits of chicken in it. The chicken balls were just balls with a tiny piece of chicken in the middle. I have just returned it all to them and told them it is not good food... It 's rubbish. His reply was 'oh '. No apology and no refund. Will not be using them again.