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Contribuiți la feedbackThe fries were excellent, but I felt uncertain about everything else at this Popeyes. If this is your only choice, I would suggest looking elsewhere. The chicken is good, but the restaurant felt unclean, and the staff seemed quite unfriendly.
To make matters worse, they refused to give us more than one sauce for two people, insisting that extra sauces come with a charge. I've never faced that at other Popeye's locations. Overall, I will not be returning to this one, and I hope they provide their staff with some customer service training in the future. Additionally, I noticed the employees kept stepping away to get soda for themselves and then went back to drink it while cooking. Yet when I went to get some water, I got yelled at and was falsely accused of trying to steal soda. Do yourself a favor and skip this location—check out the Popeye's in Oxnard instead! Those folks really know how to treat their customers right!
I regret to say this is the first time I've given a restaurant a 1-star rating. I ordered a spicy chicken sandwich combo and was aware I was at a fast-food place when my meal arrived in just 30 seconds. However, when I unwrapped the sandwich, I noticed some of the bread had a dark discoloration, possibly from the paper or metal bag it came in. The bread was a bit chewy, and the grease from the chicken suggested it had been sitting under a heat lamp for too long. After finishing the sandwich, I inquired about how to get a fresh one on my next visit, but the staff member simply stared at me and insisted the sandwich was fresh. He then pretended not to hear my follow-up questions and ignored me. I typically enjoy Popeyes, but this Westlake Village location was a letdown!
The new Spicy Fish sandwich is almost as delicious as their Spicy Chicken. While KFC's spicy chicken tends to have more consistent quality, Popeyes isn't far off.
You never know what to expect at this location. Last week, I enjoyed a delicious sandwich, but today I received a sandwich that was half-raw and missing most of the breading. To top it off, the nuggets seemed like they had been cooked days ago. Good luck if you decide to visit!
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