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Contribuiți la feedbackThe Chicken Tortilla Soup was outstanding, and the BLT was full of rich flavor!
We ordered two sandwiches to go, and it took 25 minutes, even though they weren't busy. To make matters worse, when I paid with my card and selected "No Tip," I was still charged an 18% tip! I wouldn't recommend stopping at this McAlister's location in West Point, MS!
The restaurant was clean, and the staff was friendly. The manager even checked in on us to ensure we had everything we needed, and he promptly brought extra dressing for my wife’s salad. These were the only highlights of our visit. We faced a long wait of at least 15-20 minutes just to reach the register, as there was only one cashier handling both the register and drinks. By the time the couple behind us got to the counter, a second cashier finally came to assist, but by then it felt too late. After placing our order, we waited an additional 15 minutes, and it seemed that other customers were also experiencing long delays. I ordered the half Reuben and chicken tortilla soup, but instead of the Reuben, I received a sandwich topped with cheese. While the bread tasted a bit stale and the sandwich wasn’t very warm, it was passable, and I didn’t want to complain and wait even longer for a replacement. It’s clear that this location doesn't meet the usual McAlister's standards, and sadly, I cannot recommend it.
I tried to order takeout on my way through West Point by calling in my order. McAlister's setup a TELEPROMPT system for call-in orders and then added a 3% convenience fee for ordering by phone. No thanks.
Terrible service.. walked in told the lady at the counter I was ready to order, she barely looked up from her phone-pointed to the empty register next to her, kept playing on her phone for another 30 seconds.. and then stepped over and took my order. When it came time for my order to be ready, they only brought half (which I get it happens) but then after watching 3 others get their food I asked if they were still working on my wrap, to which they replied “oh no, did you not get it?” She told someone quickly to make it but then went back to playing on TikTok very loudly at the register.. so unprofessional, it was such a bother for her to look up from her phone to do her job.
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