Pho Shobu - West Des Moines

This is such a wonderful and welcoming restaurant! I highly recommend the pho and the bun! Service: Dine-in Meal type: Lunch Price per person: $10–20

If you order take out, you must continue reading. Terrible customer service. Placed an order of pho to go (rare beef that I asked to be cooked in the broth). Received only the broth, plain rice noodles, and the uncooked beef. Returned to the restaurant to get the condiments. I was scolded by the manager for not bringing ALL the food back with me. She kept saying “ Our policy is that you must bring all the food back.” I tried to explain that I do not work there to know this policy, nor was I made aware of her policy by either one of the two staff members I talked to. She kept telling me about the policy and hesitated, almost refused, giving me the condiments, which turned out to be a child size portion. Food tasted mediocre at best. Never apologized for the inconvenience of making me return to the restaurant or the service provided. This was a Monday at 7:30pm by the way, and there were only 4 people in the restaurant. No excuse for not preparing the food as requested or checking the order to make sure everything was in there. Moral of the story: You either need to ask about all the policies that may affect your take out order or be a mind reader. I simply chose never to return there.

They should include Sushi Hours, only one chef is capable of making sushi, therefore if he's not clocked in, sushi is unavailable! Also found a hair in my pho, which is pretty upsetting because this place has the best pho known to mankind Meal type: Lunch Price per person: $10–20 Food: 4 Service: 2 Atmosphere: 3 Recommended dishes: Pho Bowl

I used to love this place, but I have to change the rating after my last experience. apparently they charge an automatic gratuity of 20% for parties of 7 or more. which would be understandable, but they included my 1 year old, who didn 't order a meal, and we had two separate checks. I always get the same thing so I didn 't see the small print on the back aboit the added tip. although it 's not right anyway to include a toddler in the mix. the waitress forgot several items we asked for, and never checked on our table, until after we had to go to the bar multiple times to get our drinks, because our waitress was nowhere. after she ran our cards, was when we were told about the added gratuity. when I asked to speak to the manager, the manager was very rude and hostile from the beginning. I explained that it wasn 't right, she basically stole her tip. and I didn 't appreciate how the manager was being either. she took the tip off and then made the comment I will tip her for you like okay cool. maybe pay them more so they don 't feel the need to steal their tip? the food is great and I used to come here all the time. it really is unfortunate that bad service will turn away loyal customers.

I got the traditional banh mi and it was very very good. Our server was also very attentive and nice. I think his name was Bear or something, I forgot. My roommate also got some Pho and thought it was very delicious. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 4