Auntie Anne's - West Des Moines

This store is always consistent with their items they serve. We've never had a bad experience. It is a little pricey, but, hey, it is the mall after all. The cheese sauce is not good, however. I love all things cheese and this is the most processed cheese item I've ever consumed. Stay away, it's just bad.

I just want to shoutout the TWO employees working 12/23 at approximately 12PM. Customers were absolutely rude and impatient with your employees. They need to be paid more. If I were them, I would have walked out and quit on the spot. They deserve a holiday bonus for managing the huge lines from the holiday shopping and still keeping a good attitude! I told the guy merry Christmas afterwards and he was still kind and happy. Pretzels were still amazing and chewy. These employees deserve better. Extremely hard working and do well under pressure. BRAVO!! Shame on the franchise for paying so poorly.

Very very disappointed. I went to the Jordan creek location 3 hours before supposed closing time and was told they only had two pretzels left of some weird variety. When I asked if they were making more because closing time isn't supposed to be for another 3 hours I was told no. Very disappointed that you don't have enough pretzels to even make it close to closing time or that your workers don't make more when they know they are running low and closing time is still several hours away.

Closed literally an hour early.. waited in a long line just to find out they had one jalapeño pretzel because they chose to close early and I was in line for my daughter. Kids there literally said they decided to close an hour early. Shows the difference in worth ethic from when I was young.. SMH started snapping at a customer to get his attention instead of just saying here's your lemon aid sir.. really not impressed smh..

They?re almost always low on variety. Pretzels are typically good. Very nice and friendly lady at the register during lunch time today but there was another gal with bright red hair that was preparing pretzels with one hand and was having a full on speaker phone conversation with the other right there in front of all the customers. Very strange!