Pizza Express - Welwyn Hatfield

The pizza was delicious and the service was excellent. The staff was very helpful with using the Pizza Express app. I will definitely be returning soon.

I recently held my daughter's birthday party at this restaurant. The staff were fantastic with the kids, going above and beyond to ensure everyone had a great time. They were friendly, approachable, and made the event enjoyable for all. They even helped with cutting the birthday cake. Thank you again for a wonderful experience!

The service at this restaurant was extremely disappointing. After expressing our dissatisfaction to the manager, we were met with disagreement. When we paid the bill via the app, the manager returned to inform us that we had paid too quickly and missed out on a discount. His behavior was incredibly rude and as a result, we will not be returning to this establishment.

We went as a group of 10 and they waitress at the door accommodated for us very well after welcoming us nicely to the restaurant. The starters were the same as other branches but the pizza toppings certainly slacked a little in comparison to other pizza express restaurants and very slightly different in flavour too. Although it was all nice still. The younger staff certainly need to be more attentive and efficient. We had to ask for anything we would need and you can see there was a lack of confidence in them. For example they would hide away from the tables when not working and you need eyes to see if you see empty glasses on the tables to offer more drinks etc, and starter plates were left on our tables while delivering the main dishes. They did pop over during the main meal, once we had everything, to ask if everything was ok, as you'd get anywhere you would eat. So bare in mind the staff are friendly but may need waving down, the food is nice but may lack the quantity of toppings you are use to, and its nice and comfortable in there so we would happily return and all fairness all our orders were correct, came at good timing all together and we felt quite welcome.

Popped for a pizza and a drink on our way to the cinema. Waitress was pleasant and got the order correct. What wasn’t good was the fact that the pizza took an hour and twenty minutes to arrive almost making us late for the cinema. There was a steady stream of pizzas going out of the door to delivery drivers who took precedence over the restaurant. I have no issue with delivery and you taking orders but if you cannot meet demand then you need to stop taking orders until you have caught up. You need to look after your restaurant customers too. Your restaurant is not cheap to eat in so we do expect good service all around. Food was nice when it arrived although one of the pizzas was quite burnt around the edges and one was missing a topping. A sure sign the kitchen staff are up against it with delivery drivers queuing out the door.