Cousins Subs - Wauwatosa

The food is always good, unfortunately they forgot to give me the chips and I didn't find it until I got home. I had to make a second trip back to get them.

So about 1 or 2 months ago I had a bad experience here with someone on the phone who told me I couldn't place an order over the phone then she hung up on me. I spoke with someone over her and was satisfied with the conversation. So yesterday i decided to try the drive thru on my lunch break around 4-5p. First off the lady over the speaker had zero customer service skills.. when I asked if the sandwich came with certain things she just looked at me like I'm supposed to know. I asked for that item on my sandwich and she didn't even confirm if I could or not. Extremely rude, no customer service just disappointing. I wish corporate would just send undercover people thru their drive thru so they can see how the customers are really treated. On the upside food was good as usually all cousin's are. But her service will definitely have me not returning to spend my money. Oh and my order was wrong I didn't even bother to return because I didn't want to deal with her.

Slow service. Took 5 mins to be acknowledged. Took the cashier longer then usual to take our order. Everyone running around with their heads chopped off. Love how they communicate with each other tho. Telling each teammate how long something will be.

You often sit a while in the drive thru at any Cousins in my area. But the sammies are always worth the wait! Yum. Go shove a sandwich in your face. They are delicious, I recommend the roast beef and cheddar. ??

Brand new facility so it has updated decor plenty of seating and a cozy atmosphere. Offers a drive thru option, curb side pick-up and shares a parking lot with another business so spots are plentiful. Subs are still made to order as always but perhaps with their new drive thru they've learned how to speed up the process. I didn't wait long for my order and was to the Cousins standard.