WingsUp! - Waterloo

Ordered delivery from Waterloo WingsUp and received a chicken Caesar wrap that was filled with slimy, brown to black lettuce. I called the store and the teenage kid who answered the phone informed me they didn't have any time to send me another wrap, but I was welcome to come to the store and get a new one if I didn't want to eat this one. What an absurd way to handle this - tell the delivery customer to find a way to get to the store to pick up another wrap. The manager finally deigned to call me back and fought with me on the phone, denying the kitchen used bad lettuce and saying she watched them chop fresh lettuce firsthand. An obvious lie, as one can see from my atrached photos. But I was treated like I was the one in the wrong and that I should be grateful that they would send me another wrap...which, unsurprisingly, came packed with the same slimy lettuce. Will never eat here again, as I am weary of a management team that is as immature as this one and a kitchen staff as untrained and unsafe as this one.

I tried some Wingsup pizza and wings on a take out dinner night at a friends house - I was impressed with how good the pizza was, not to mention the wings, I'll have to try it again though as I don't think I got to eat as much as wanted due to kids devouring it very quickly, haha.

Havent had these in a while because "wild wing" is giving them a run for their money and is closer to my house but Wings up was always my go to place when i lived in kitchener. Big saucy wings never dissapointed! A bit over priced considering you get a single carrot stick and celery stick with your wings.. that could use some improvement, but otherwise flavors are great! expect to wait a few mins, they are made to order, but they are worth the wait.

Ordered at 7:27pm was told 45 minutes to an hour came half hour late an coldFood came at 8:54pm $65 for 4 1/2 pound flavours.

Not a big fan of the wingsOverly battered and tiny wings hidden under the sauce For the carrot sticks and celery, they should save the effort.