Starbucks - Warren

Every time I try to give this Starbucks another chance, I leave feeling disappointed, and I've even had arguments with the staff. I have a serious dairy allergy, and on two occasions, I received regular milk instead of dairy-free options. When I brought it up, they argued with me and insisted that I was mistaken, despite being able to tell from the taste and texture that it was wrong. The only employee who consistently does a great job and makes excellent drinks is Grant. Service: Takeout.

Service: Takeout Meal Type: Brunch Price per person: $10–$20 Food: 1/5 Service: 2/5 Atmosphere: 3/5

I did a pickup order, one of the drinks tasted horrible, it was just a regular iced cafe mocha, zero customization. I informed the gal and was told, one minute. I then proceeded to be ignored for about 7 minutes. Another customer came up and said their drink was not what they ordered and the gal grabbed her order sticker and remade her drink on the spot, so I was like okay, so I’ve been here waiting but this is going to happen? Then some random lady walks up to me and asks if I have a problem, and claims to be a shift manager but has nothing identifiable as a manager or even an employee on. Tells me that I don’t need to be rude. Sorry Starbucks, that I’d like the basic drink I paid for to be correct and not to be ignored by your employees when it isn’t. How dare a customer get what they pay for? Save yourself the hassle here and go elsewhere.

I visited this restaurant with my mom, and we had a wonderful experience. The baristas were friendly and enjoyable to chat with. Our drinks and food were delicious, and I highly recommend this place over others in the area.

Meal type: Breakfast Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 4