The Cross Keys - Uttlesford

The communication from booking to check out was excellent. The staff were friendly, professional, efficient, and caring. The room was very comfortable and the ensuite bathroom was immaculate. The food was excellent and freshly cooked to order. Overall, a great place to stay.

I hope that our visit was just on an off day, but the service at this restaurant was terrible (we witnessed multiple tables leaving in frustration). We ordered two croissants and two coffees, which came to £16. In my opinion, that price is outrageous! The croissants were not even enjoyable - they were cold and undercooked.

What a fabulous stay! We arrived early so was allowed to check in and leave our luggage in a secure room while we had time to have a roam round the town. When we back to the hotel the lovely Simon took our cases and showed us to our rooms, which were absolutley beautiful. We enjoyed the delicious food in the evening, being looked after by all the staff with smiles and banter which makes it feel comfortable homely. And well as for the beds, heaven! Had a great nights sleep. Didnt want to get out of bed for breakfast but so glad we did. The wonderful Wendy is one of the best to greet you with a warm friendly smile and great personality. And must say Wendy the choice of music in the mornings be it rain or shine can only just brighten anyones day From check in to check out we were so looked after and nothing was too much trouble... We left feeling happy, relaxed and 100% sure this is a great place to stay See you soon guys for sure, keep up the good work

It was very cosy and welcoming, I had the fish and chips and it was delicious. The staff are very kind, the food came very quickly and took us to our seat straight away

We booked this hotel for a friends gathering and checked in to six rooms. The hotel was nice and the food was okay. However, we experienced noise in our room early in the morning, which sounded like a pump. Despite informing the staff, the issue was not resolved and we had to shower in freezing cold water. The room was dusty and had cobwebs, with no windows, making it feel claustrophobic. The staff only offered apologies and did not provide any compensation. Overall, we paid £150 for the room, which was not worth it. I emailed the hotel but received no response. I do not recommend this place.