CiBO Famiglia - Twain Harte

Okay, where do I start? First they were closed with a sign that due to extensive water damage they did not open until July. We were on holiday and had to find another restaurant in the last minute. Lack of communication from the restaurant and open table.

The food was very easy, like a cheaper version of Olive Garden Essen, it was overpriced WAY and the service was slow, although they were not busy. Totally sucked and would never go again and definitely would not recommend it to anyone!!!

Too expensive for the food waiters had no idea it took almost 2 hours to leave food many people

Had a terrible experience in CiBO yesterday. My family has often eaten here (winter and summer) and were delighted to eat there on a Saturday evening. It started when we got in. We had a reservation and someone took our name, then we waited for over 10 minutes until someone else comes and asks if we helped. Our answer: we think, but we haven't seen anyone. After that we immediately sat in a mostly full restaurant. We ordered 10 minutes later. Then we wait. We'll wait 15 minutes for water. After 25 minutes of sitting, another person comes and asks if she can confirm our food and our drinks as she cannot find it in the computer. Then we wait 10 minutes for 1-ke and 1-glass wine. Now we're waiting for food for 45 minutes. We have two children with us. My husband asks for bread, like all starving. Sure they tell us. We're waiting for another 5 minutes. We finally get food after 1:15. Unfortunately, if we get our pastas and meatballs, everything is undercooked. The children can only eat meatballs (which were fantastic). When the waitress comes and asks how the food is, I let her know we can't eat the food, as it tastes like raw pastry. Then we'll ask how we just wanted to get out. The waitress gave us -50% of the bill. We let them know that we never had such an experience in the restaurant and that we were disappointed. She let us know that they had problems with the staff and that people were sick. Not sure if that means the cook?! Whether we're back for a while. I think we'll wait for them to find out every aspect of the restaurant. On one side, not all in the restaurant had the same experience this evening as we did. Long wait for food and wine. The family sitting next to us had to wait for her food for so long. Just to have their food so spicy, they couldn't eat it.

Have been here before and enjoyed our dining experience! Not this time. We were a party of nine and none of us received our food at the same time. The artisan bread platter wasn’t as good as before, my son received the wrong pasta and we never received more wine. The kids didn’t get their pizza until we were almost finished. We felt sorry for the servers because they were trying their best but not enough help and the kitchen wasn’t up to the task.