Kfc - Troy

We will not be going back to this KFC! Twice now my husband and I have ordered food online for pickup at 7:30 and 8pm paid for it and went to pick it up and the first time they told me they only had popcorn chicken available because they didn't feel likecooking chicken and our order at 7pm because they were trying to leave early! The second time we drove for our order and theywere closed at 8pm! When it says 10pm! Had to call for refunds twice!???? Bunch of lazy people working there!

I walked in last night and immediately walked out. I have never before been to a restaurant so dirty in my life. There was a weird smell the moment I stepped in the door and then from there the floors were gross, there was some trash on the floor, andyou could see the layers of baked on grease that had collected on the warming area. Will not be coming back here again. Notreally sure how they're passing health inspections.

I would give no stars if possible. First let me say I thoroughly enjoy KFC food. Especially the Original Chicken! This evening I stopped by to get an 8 piece Original, fries, coleslaw and a small side and if gravy. There were 5 people in the dinning areaall getting their food to go. I ordered my food. While I was waiting multiple customers from the drive through and dining areacomplained their orders were wrong. After 15-20 minutes a worker told me that they were out of Mashed Potatoes, which I didn 'torder anyways. No one had come in and ordered after me. I heard the manager tell the workers to 'stop taking orders, don 't takeany more orders, there is just too much going on . One of the workers came out to the lobby and locked the doors, another wentoutside an sent away the cars waiting in the drive through. After another 20 minutes of waiting I was given my order. 8 piece, 2slaws and biscuits, not what I ordered! I asked them to correct it and was given a small fry and was told they were out ofgravy. They would not substitute with anything but corn and would not refund my money. Very,very poor management!

I have lived in troy for most of my life. I have even worked here before. When my husband went to go pick up dinner for our family the employee told him we could not substitute something we have literally don't for 15+ years. Most of the food seemsokay which is not typical of this place anymore!!! They forgot half the sauces he asked for and the drive thru time is alwaysthe worst! Also when I order a mash potato I want more then a spot of gravy nothing like dry food. I keep giving themopportunities and they just screw it up everytime.

Placed a mobile order and sent my teenage son to pick it up. They had the inside doors locked and the drive through told him to wait out front. He waited for well over an hour while they brought every other customers food out. They did not answer thephones. Sent my wife to go up there and request a refund. Absolutely ridiculous service and behavior from staff.