Thai Jasmine - Tracy

BEWARE Jasmine Thai restaurant is serving food mixed with very harmful chemicals in their spices. My wife was sent to ER twice with their food. Pad Thai vegetarian dish was the recent culprit. PLEASE BE AWARE and Save your loved ones and share it with everyone you can, so Jasmine Thai owners and investors can fix their food.

Parking: Downtown parking is difficult in general, especially during peak hours like lunch time. Wheelchair accessibility: Ramps are readily available and all flooring is flat.

Love this place..food is exceptional great service...place feels fresh and clean

TLDR BAD FOOD, Ok Service, no refunds or redoing even if they mess up your food.As someone who frequently dines at Thai restaurants and values sharing both positive and negative dining experiences, I feel compelled to document my recent visit to this Thai Jasmine, which unfortunately ranks as my second worst Thai dining experience.We arrived at 5:30 PM to find the restaurant moderately busy with 8 to 10 tables occupied and only one waiter on duty. After a lengthy 15 minute wait to place our order and an additional 35 minute wait for our food, our anticipation was met with disappointment.The service, though courteous, struggled under the weight of evident understaffing which improved with time. Our server did her best under the circumstances. The appetizers were passable, but not without issues; the sauces for the jumpy chicken wings and fried rolls were mixed up, an error we chose not to fuss over at the time.The main courses further contributed to our dissatisfaction. The 'medium spice ' Thai fried rice ordered by my wife proved excessively spicy, surpassing the heat tolerance of even a South Indian palate accustomed to extra spicy masala food. Seriously “Don’t try without supervision” type of spice. It’s an error they didn’t want to review or correct by inspecting the food. Conversely, the Pad Thai, which I had requested spicy, was bland and lacked the advertised heat.When we addressed these inconsistencies, another staff member informed us that they could neither refund nor redo our order due to a backlog and only one chef working. Again, nobody inspected to confirm and their response “no refund, can’t remake this because of backlog orders, next time order low spice” : DAMN THE AUDACITY!!!It 's disheartening to see a business falter this way, and without significant improvements to customer experience, I fear for its longevity! I paid for everything and added a tip for the waitress who did ok(the other two were clueless on how to address the feedback, probably employees and were under strict guidelines no refunds, no redoing, no inspection : Improve your service and earn back my business!

Amazing menu variety and exceptionally fresh and delicious food . Super friendly staff. A bit noisy but the vibe is positive. Vegetarian options: The chef will accommodate vegetarian requests and vegetarian meals are delicious.