Panera Bread - The Bronx

That is my second bad experience with this facility. 1. I ordered a margarita flatcake pizza instead of the worker that they no longer have basilikum, he gave me the pizza and that was it. Today I went to redeem my birthday cake, I ordered a vanilla cinnamon roll. the roll she gave me had absolutely no icing on her I asked the cash she could put on her more she said the amount that was on the roll was the right amount. I gave them the would-be roll back and got a muffin, but I know from my experience that I will not be back to this facility.

Curbside Visited this location on 10/8/22My online order was made incorrectly. Samantha immediately rectified my order issue and redelivered with a smile. Her customer service is impeccable.Please give her a raise!Thank you again Samantha :

This is unfortunate, because I like Panera Bread! However, the manager was extremely unprofessional and rude. After my order was completed, I asked for a receipt. He replied, oh you want it. Then as my receipt printed, he told me that, I could grab it. Wait, what the hell, now I have to grab for my receipt? However, I noticed he didn 't tell the customer after me (elderly Caucasian man) to grab for his receipt. No human relationship skills...this is our future. Disgusting behavior for a manager to display, in front of other employees. -TWD

The employee Kay is beyond spectacular. She greeted me so lovely, asked me about my day, and when they didn’t have the ingredients for my order she offered a replacement and recommended a similar meal and it was great! I love her!

Drain flies and/or fruit flies all over the walls, behind the oven, by the baked goods, along the wall to the ceiling next to the fountain soda machine, etc. Seeing one or two is common. But this was an infestation. This was hours ago and still feels like they're crawling on me. Got a refund before they made the food. Manager was apologetic and stated they're working on it constantly. Just can't believe anything other than cleanliness would cause this.Clean it up and I'll gladly change this to a 5 star review. Employees are friendly and food is always on point.