The Ugly Duckling - Telford

I left feeling unsatisfied after a Sunday lunch in September and would recommend looking elsewhere. The potatoes were rock solid, and the tables were so sticky and dirty that everything stuck to them. The staff seemed unable to figure out how to split a bill five ways. Our Sunday lunch didn’t include vegetables and gravy, and we had to ask for them, which finally arrived five minutes later. I submitted a formal complaint to the manager, Julie, via email but received no response. After five days, I posted my review on TripAdvisor, at which point she replied, stating that she would have addressed our poor experience but would not do so now because I posted on TripAdvisor. This truly sums it all up! Overall, it was a disappointing experience with subpar food and service, and I certainly wouldn't return, even if someone paid me!

The service was inconsistent, but the food was excellent. Service rating: 3 stars; Location rating: 4 stars.

I'm not typically one to voice my dissatisfaction, and it took a lot of courage for me to speak up this time, especially since I left most of my meal uneaten due to it being so undercooked. My starter was also quite disappointing – it was dry, cold, and tasteless halloumi, but I didn't even bother mentioning that. It's really unfortunate, as I've had good experiences here in the past.

Went here for a birthday meal. Be advised that the while you wait freshly baked bread is not a starter but more than sufficient for 4 people to share. I recommend the crispy duck leg small plate. I was pleased to see Ravenswood Zin on the wine list, it 's one of my favourites but hard to come by. Service: 3 Location: 3

6 of us dined here on a Thursday evening, arriving at 6:15. We had one of the dining areas almost to ourselves, for the first 20 minutes, until other (somewhat noisy) guests arrived and when we left at 8:20 the dining areas were full and buzzing. I ate bbq lamb rump, and thought it was excellent, followed by sticky toffee pudding. Negatives: my son's first pint of Doombar had to be returned, and replaced. Table top was a bit sticky. Service: 4