Pei Wei Asian Kitchen - Surprise

Great food and excellent customer service from the ladies that were working tonight. We had the General Tso chicken and their NEW! Firecracker chicken. Both were hot, tasty, and very flavorful. *update* They really need more than one cook. The orders get backed up and now, the wait times are really long.

I waited 25 minutes for my simple order, and the portion size was disappointingly small. I used to enjoy dining at Pei Wei, but now I am just disappointed. This meal won't even satisfy me for $15.

The coconut curry was well balanced. Sweetness of the coconut with a little heat. The chicken lettuce wraps had nice crunch along with a good amount of chicken. The edamame was well salted. The Mongolian beef was tender and quite good. I would have liked more green onion and a little more crisp on the steak, but overall pretty good.

What a great experience Pei Wei in Surprise today! The NEW spicy Drunken Noodle dish was incredible and the Dan Dan Noodles are always on point! We love the Surprise location, the staff are great, the food is fast fresh, and the atmosphere is clean pleasant. Highly recommended this location!

Having experience in the online food delivery industry, I understand the importance of a restaurant or brand's NPS (Net Promoter Score) in measuring customer satisfaction and likelihood of repeat purchases. Typically, I have enjoyed dining at PeiWei, but my recent experience was disappointing. Despite the Bourbon Chicken entree looking promising at first, it turned out to be overly saucy and unappetizing once we started eating. I provided feedback on your survey, but wanted to express my disappointment further with this review and accompanying photos to explain why I rated my experience so poorly.