Jack In The Box - St. Louis

Food was hot, now the wait was a bit longer but this is to be expected with a fried chicken sandwich and was exactly what I expect ordering an item like this and I appreciate the food being fresh as opposed to tuff or overheated thank to the employees who did your job... tonight was a night my s/o and I finally got a break to get food after 30 hrs at our 7 day old infants bedside at cardinal glennon and not having to turn around and have to spend time arguing about an order you paid for being incorrect is very rare these days and those moments matter more than most ppl know so I just wanted the entire crew working on 10-11-22 at 9:40pm provided us tremendous service and fresh food at this location

Absolutely terrible service.. why do I spend almost 20 dollars on food just to be told I have to pay .22 cents for 1 buttermilk. That is outrageous.. I can see if I did not purchase food.Service: 1/5

To the young lady who handed me my order, I wish her uniform had fit better; it made her look like she was uncomfortable. I hope the owner considers feedback like this. It's important to respond to all reviews, not just those with low ratings. I mention this because I once read a review from an older gentleman who had a similar issue with customer service at this location. He wasn't satisfied but still gave it four stars. This is something they should definitely take into account.

Made an online order at 7:30pm and it said it was completed and they refused to give me my food or my money back. Very rude people working the drive window.

Took 20 minutes of sitting in the drive thru to get our food when we were the second car in line. We only had a $20 order. When we got it, we were missing the tacos we ordered, only had 1 straw for 2 drinks, and no fork to eat a teriyaki bowl with. The sauce we requested never made it in the bag either. One of the worst fast food experiences I have ever had.