Buffalo Wild Wings - St. Cloud

I'm an I.C as a service provider. I came here every day to deliver orders. but I had to take a repulsion recently. when we get an order, we have a 10 minute window to get the food, but the expected pick-up time should be when we arrive. So at the arrival I have 10 minutes or it's no longer in my profit margin and I'll lose money. when I first started with the delivery and did not know better, I was often in this restaurant 25-45 minutes for a delivery. that is realistic, with smaller words. $6 dare per hour not including gas. no one wants to waste time. I stopped coming here together, I believed a few times that I was happy this time, and that must be done. make it a better priority for the shippers, or do not expect anyone to take their orders on the route. that is not acceptable to those who want to pay their bills and feed our families.

For an appetizer we ordered the muddy tater tots or whatever they are called, they are covered with pulled pork covered in barbecue sauce, cheese sauce, the other good things they put on, the peppers were a little spicy for us and we had to push them off to the side. It's the first time we had eaten at Buffalo wild wings and we took advantage of the buy one order of traditional wings get one half price. we got the honey barbecue and they were very good! We think we will try and go again in the future!

My fiance and I came here on a simple date. When we got seated, we weren't waited until another 20 minutes. Since it took so long, we already knew what we were going to order. Another 25 mins have passed, and we didn't get our drinks. So, when our waitress walked by, we asked for our drinks. She gave him his drink but forgot mine. Our food showed up, and when we bit into it, it was cold. My fiance got angry and spoke with the manager, and he said they could quickly whip up our food again if we could hang around and wait. We decided we were only going to pay for his drink and leave. The manager apologized for the situation and told us that they would send out a gift card for 25 bucks. About 2 months later, we got the gift card, and about 2 months after receiving the gift card, we decided to just do a pick up for our food. When we got there to pay for our food, the balance on the card was only 3 bucks. My fiancé was super angry. We haven't used the card. It was still wrapped in the receipt that it came with in the mail. We love the food, but this is such a disappointment, and we won't be coming back here ever.

UPDATE: I added 2 stars because someone from BWW actually called me to apologize for the experience and address the concerns. They were very nice about it and another manager followed up on the missing refund which has now been processed. Mistakes happen, I'm glad to see this place owns theirs and makes them right.Sat and waited over 20 mins for a pickup order (placed shortly after they opened) watching cooks sit on their cellphones instead of making food for the customers. About 4 other people were also waiting while these guys sat on their phones. Previously had an order messed up 2 weeks ago and was assured it would be refunded. It has not been. I love the wings here, but the service and accuracy are lacking at this location.

If you order from here, prepare yourself for a total gamble. I've had times where it was fine, times where I got home and opened it up just to find that half of it was wrong, and just today had an instance where I asked for 5 little sides of ranch which I figured was plenty, just to find out 3 of them had literally a teaspoon worth in. I sent a picture to some friends and they all said what the? Where has the quality control gone???