Tortilla - Southampton

I came here for a quick snack before attending an event at Brighton Centre. I ordered the Chicken Burrito which was fast but very tasty. It's fast food with a Mexican twist. Very enjoyable.

The staff at this restaurant need to improve their manners and hygiene. I was surprised to find the place empty at lunchtime. I thought it was my lucky day, but it turned out to be the opposite. I recommend going to the Gatwick branch instead, as it is much better. I will not be returning to this location again.

I don't even know where to begin with this restaurant. The interior was dirty and the music was so loud that it made it difficult to place an order. The staff member who took my order rang it up before I had a chance to order for the other three people with me, and didn't even ask if there was anything else we wanted. They seemed more interested in upselling us on extra items without being transparent about the cost. I kept having to ask if something was extra, and it always was. The food itself was soggy and lacked flavor. The service was unfriendly, bordering on rude, and the whole experience was a huge disappointment. To top it off, the toilets were incredibly dirty. If I could give this place less than one star, I would.

Awful. Food tasted awful and cold. Ordered two cheese sauces and what looked like an empty already used single cheese pot arrived. Rang staff to rectify problem and they in no way wanted to help and told us they can’t fix the order however they could’ve rang a driver to drop out our correct order and chose not to. The person I spoke to had no manners and gave zero and I mean zero care about what happened. Avoid avoid as this isn’t the first time we’ve had a situation like this with them!

Visited twice whilst in Brighton and first time was ok but think false advertisement of end product for the money. Tacos are not tacos they are 3 mini tortilla’s. Have to pay extra for beef 80p (which is ridiculous for minimal serving) and other toppings such as cheese sauce and guacamole. Second time visit was dreadful only half a scoop guacamole and when asking to put more on to make a proper portion they charged double for this! Customer service was rubbish, looked like we were a problem and couldn’t wait to get rid of us! Not impressed at all. They didn’t come and clean tables both visits subsequently flies! Oh if your vegetarian be careful as everything drips over different containers! Not impressed and very frustrated after spending nearly £50 in here! Taste was good though.