Sam's Chicken - Southampton

Great food but last couple of times food not cooked and missing , Chips or Other foods /wings last time. Think staff don’t understand when ordering and customer service terrible . As can’t speak or understand basic English!!! Need to get basics right and Bournemouth branch be flying

Ordered a takeaway from here at the Bournemouth Sam's chicken restaurant (I'm guessing it's a chain as I use to like in Southampton and there was one there, never ate there before though). Ordered it at 6.20pm. It came at 9pm. Couldn't even call the restaurant as it kept ringing out (that's a wait time over two and a half from time of ordering with no updates) no apologies when it came, items were missing and then when we opened up the main box, the chicken was raw, literally pink in the middle. Absolutely awful. Do not order from here!

My chicken wasn’t half as bad as some of these but I’m not even an hour in and my cheeks are being clenched harder than Mike Tyson’s punch

You pay for cold food and terrible service and on Top of that you get 1 mayonnaise and 1 ketchup maximum, doesn't matter how big your meal is. Never heard this policy anywhere in uk. Even sam chicken on portswood road is much better. STAY AWAY from this greedy owner.

Never order from this chicken shop. When I do order it never turns up and they cannot even care less, they just blame UBER. when it does turn up, from previous orders, it's always cold.