Medbar La Penthouse - Southampton

Was at this spot from around 730pm after shopping at the mall. order food n the music was good. It took over 45mins just to get our food and drinks. Actually we had to ask for it, seem like the waitress forgot. The music was good n we decided to stay. My shipmate brought back the shopping bags and i stayed and order more drinks. While at the club I was told to take my hat off later in the night. Nowhere on the website, in the restaurant or by the waitress I was told my hat needs to be removed if I 'm staying after a certain time. No dress policy whatsoever is listed. And we did inform her we were gonna stay cause of the music. I explained to one security that I didn 't dress for the club and my scalp has an issue so I can 't wear my hair without a covering. He went to a manager and came back and said it was ok to keep it [hat] on . A hour later, another security start yelling in my face to get my Hat off OR GET OUT!! No hi or hello I asked why are you yelling at me and I was told by the security that it was ok to keep my hat on because of my situation. The 2nd security escorted me outside in a arrogant manner to a tall security who thought I would be intimidated by his height and was straight animalistic and dogmatic towards me. He didn 't want to hear what I have to say neither could he show me where it says no hats allowed. He kept yelling at me and I had to tell him I 'm not gonna be scared of his height or his voice. He wouldn 't let me go get my phone but yet telling me message my friend to bring my stuff. HOW the FK can I message my friend when my phone is inside?? I was visiting the area. And didn 't plan on clubbing. If I had known no hats were allowed i would 've gone back to the ship and fix my hair to cover my issues, while the food took so darn long to come. The insensitivity of those security guards was at on all time high especially security 2 and 3 the tall one. What if someone was a cancer patient, or had sever alopecia, or scalp psoriasis? Do you know how embarrassing that is for someone to just take off their hat n show that scalp/hair issue? DAMN! That tall security and 2nd one have no customer service and was just rude. I was having a good time until they showed up. I get the rules BUT if I was told before hand or seen it on the website, I could 've gone bk to the ship and fix my hair and came back or just left after we ate. Y 'all need to do better!! Not everyone lives in your city and knows what the rules are. And a much friendlier way could 've been approach. Fk up part is a white guy was in there in a red suit had 2 hats on not one BUT 2 hats on and he stayed. But you throw the black woman out...Explain that!

Amazing service! Bottomless brunch is so worth the money! You get so much choice of cocktails and get jugs of them! Couldn’t recommend more!

I organised a leaving do for a colleague which was very straight forward. On arrival the staff were very welcoming!!! Great food and drink. Thanknypu to Ricky for his great service ice and fir making us feel extremely welcome.

Fantastic time, staff great, food and drinks flowing. Ricky great day. Thank you, you made us feel very welcome

Best bottomless brunch I've been to. Service was great. Drinks went down a treat. Food delicious tunes were banging. Ricky was fantastic. Made the experience very special x