Coffee#1 Portswood - Southampton

All the staff I've interacted with here seem great but the nice man with glasses is always so attentive and lovely. I'm always pleased if he's working.

About half an hour later, as we were getting ready to leave, the young lady aggressively told me not to come back. I was shocked and immediately went to speak to the manager. I explained the situation, and the manager informed me that she was new and had only been working at Coffee #1 for a couple of months. The young lady, who followed me to the office, told me she was only 17 years old and a minor, and that I should be ashamed of myself. When I was leaving, the young lady once again shouted at me not to come back in front of the manager and a colleague, who both told her to stop and return to the office. Thirty minutes later, I returned to speak to the manager. The young lady was still in the office, and the manager apologized for her behavior.

To the area manager Dan , you are as much use as a chocolate teapot !!! Rob deserved the manager position at Portswood, but his face doesn’t fit for your liking. Get a grip! I suggest you look on Amazon for a book of how to treat others ,You have continuously lost all your good staff here, when will you be able to figure that out ? I look forward to you visiting the store next , if you can manage that more than twice a year that is.

I asked for salted caramel but they said they weren't doing it anymore so the lovely man made me a concoction of salted pretzel and caramel and then let me try it to see if I liked it! It was delicious! Thank you so much :

I only managed to drink a quarter of my flat white because it was so bad. The coffee was overextracted, extremely bitter, and very acidic. When I lifted the cap off, I saw a disgusting black foam on top. It was a waste of good coffee, equipment, and money. I didn't complain or ask for another, but it definitely put me off coffee for the day. I won't be getting coffee here again. Maybe I'll try a panini next time, as I've heard they're quite good.