Caffe Nero - Southampton

I attempted to contact Caffè Nero to speak with the manager about my concerns, but was unable to get a response. While waiting in line, I was astonished to witness a barista, who was not a trainee, retrieving coffee cups from the top of the machine by placing her fingers inside the rim of the cups. She was also handling money and touching her face. I was relieved that I was only there for a take away order. The service was extremely slow and appeared unhygienic from my perspective.

I ordered the festive mocha but was informed after it was made that they were out of chocolate cream. Since the cream is a key component of the drink, I decided to decline. The server rudely responded, "So, you don't want the drink then?" and insisted she had previously mentioned the lack of cream. If they focused more on cleaning the facility instead of arguing with patrons when they are at fault, this restaurant might be acceptable. I would recommend avoiding this place.

This is our favorite coffee shop in Southampton. Great coffee, good atmosphere, friendly staff. The problem is the food . Where is it? Over the last month or more ever time we have gone in there for lunch around 12.30) there has been very little food available. Surely there should be still food around at that time. This has gone on for weeks. We went in there at 4 pm one Friday and the shelves were full. Who was going to buy that food? Please get your act together as we miss you.

My favourite cafe. The coffee is the beats any cafe or restaurant. The lemon muffins are absolutely delicious. I always look for a Caffè Nero when travelling. I wish there was one on the Isle of Wight.

This place is a warm welcome place to be in a busy town seating in and out the staff are welcoming friendly nothing is to much trouble for them food is amazing catering most needs which is great i found this place very clean and atmosphere a pleaure to chill and have our lunch