El Pollo Loco - South Gate

The food I received which I ordered a double chicken salad did not have extra chicken the chicken was old not fresh I did not receive any dressing I also ordered a small mash potatoes which were completely cold very bad food

It took a while to be acknowledged...I had to let them know TWICE I was there to pick up an online order. I arrived 10 minutes after being placed and it had not been started yet. Customer Service has certainly gone down quite a bit at this location last few years. I understand when a store is busy, but simply acknowledging a customer's presence only takes a second or 2. ????????????

Tostadas are super stale, chicken is under cooked super chewy. They don?t pick up their phones for complaints. Bad customer service.

It's decent restaurant..roomy and plenty of parking although it's in a shopping center so on weekends might get busy.staff is friendly.

Bad experience waited a long wait to have tostadas made with just with Lettuce crumbs of chicken no rice or bean