Costa Coffee - Sandwell

Served by 2 young ladies who were preoccupied by a till recipt that was incorrect. Totally ignored the fact that a queue was forming. Eventually decided to take orders again. Both drinks were tasteless thank you for spoiling my day!

This is THE best Costa coffee in the West Midlands, very clean, amazing drinks and very professional, welcoming staff, My hats off to the gorgeous Redhead Alex she's always polite and cool headed even when Arrogant customers are whining over silly stuff, and she's rushed off her feet.

The staff make this place great, hard working team that try hard and are committed to great customer service. Coffee is good and facilities nice. The only negative is they leave the door open and it’s never quite warm enough in here. Also of worthy mention, the app to collect rewards in all Costa stores doesn’t work very well, I have deleted mine now. Well done all Costa staff at Oldbury, your way head of the other Costa stores I have visited.

I visited Costa Oldbury yesterday with my husband to get a hot chocolate. I waited in the queue for a good 10 minutes when I got served I asked what hot chocolate is gluten free. Different staff members came over and all of them said no it’s got milk in it. I said serval times I am okay with milk it’s wheat I am unable to have. They didn’t listen. In the end I had to leave with having a drink. The staff are so uneducated on allergies and intolerances it’s so distressing for the customer as they couldn’t even be bothered to check their book! They just kept telling me everything has gluten in it which I know this is not the case. They were so unhelpful, for such a big company you would think the staff members would be more helpful if I had a nut allergy they would have to accommodate me! I have celiac disease and they did not accommodate me at all! It was such poor service I will not be returning there again. It is shocking that in this day and age people are so uneducated when they would in this sector!! Poor experience and distressing for the customers I will not return again!!!!!

The queues are always long, and the staff don’t seem particularly urgent in rectifying this. Staff are also incredibly loud and intrusive, often shouting at each other across you across the cafe.