Gyu-kaku Japanese Bbq - San Jose

We have a good time with our friends here, meat and appetizers keep good quality, but the quality of service is just ok, they have problems about short of staff training about Japanese BBQ service. The grill should be checked replaced while been using for a while, but they didn't, the server or our table staff are so busy for running between tables and kitchen for delivery dishes. She forgetting checking about the drink food satisfaction status at our table. Our drinksare way too sweet for us but we don't have a chance to talk about it with our server. I believe if this location hire more server and runner, or the manager can check each table at least onece, the service quality will getting better. Wewill definitely come back, hope they get better improvement while we back next time.

Great location in downtown San Jose. Food is good. However service was slow and not as good as the Cupertino location.

I was with my friend and the waiters seem to press to eat them so that others sit. So they take their order quickly, and pick up plates and press them to sit out to other customers. as soon as they pay the bill they tell them to go for other reservations. very annoying, but I understand why.

always love Gyu-Kaku. we went there to celebrate birthday. Eat and service is good.

We had made a reservation for 3 PM on a Saturday thinking it would be less busy. We were able to get our table as soon as we checked in. We sat there for about 25 min before someone came to our table to get our order. Many of the other guests were upset because the server was nowhere to be found. We waited about 45 min to an hour before we got the food to the table. I didn't realize till the end that there was only one server for all the guests in the restaurant. The manager only came out at the end because there was a complaint by one of the guests that sat next to us. The food was great but the service killed the moment. It was the first time that I had taken my husband and the kids. They didn't want to come back because they waited too long to eat.