Maine Lobster Now - Saco

I have been ordering from Maine lobster now for several years and have never been disappointed. I love the lobster meat as well as the haddock chowder and both the lobster and crab cakes. This is always a special treat. Their prices are reasonable, and their delivery is exceptional.

Ordered lobster, they couldn't ship on time due to a storm and they kept my money. This was for a special dinner so I was not interested in receiving the lobster the following week. That's fraud. They don't even pick up their phone.

Perfect delivery exactly as promised, shipped from Maine to Washington State. Package still had a good bit of dry ice left! The jumbo scallops were absolutely delicious!!! What a treat!

You know the saying Life sucks and then you ... Noooo. It should be Life sucks and then you do business with Maine Lobster Now . You would understand the depth of disappointment that life can offer. I LOVE lobster and have for more years than you can imagine. I ordered four 6 7 lobster tails for a special dinner for four people. Lobster tails arrived in a timely manner and in the proper condition. They were kept frozen until needed. When I was ready to prepare the dinner, I realized that I had received two tails that were 6 7 oz. and two that did not meet the criteria. Disappointed Yes; but I wasn 't going to make a complaint and just enjoy my dinner and my guests. My preferred method is to steam them. Three of the four tails were cooked perfectly, the fourth tail one of the smaller ones) was what I can only describe as mush. Never saw anything like that. Has anyone else?Four people, three tails, I am screwed. I was able to stretch the remaining tails by preparing a lobster thermidor rather than just tails. At least I could fake it by adding some shrimp.I emailed them and ended the email with “Unless I can be convinced otherwise, I won 't be ordering from your company in the future.” Leaving the door open to purchase from them again, if they could rectify the blunder.To their credit Nicole from their Customer Support Team responded within an hour. I was duly impressed and expected a positive response.After apologizing profusely, I was offered a $70.00 store credit, and asked if this was acceptable. On the surface it seems like a reasonable offer. Until you really think about it. I responded that I would consider the matter closed if they would instead send me two 8 10 oz. tails. In my mind I 'm thinking it 's only a $15.00 difference that really wouldn 't cost them very much, but it would keep a customer happy and insure repeat business.CRICKETS! NOTHING! NADA! NO RESPONSE! Remember, Nicole asked if the offer would be acceptable. She just couldn 't deal with a NO response.I 'll break it down. I spent $165.00 for the four tails. That included $40 in shipping costs $125 $40). The $70 offer would allow me to purchase two 3 4 oz. tails and pay for shipping AGAIN! $30 $40). I didn 't consider that equitable. Would you?? Here 's the bone we 're throwing you take it or leave it.I didn 't receive the product I ordered, two of the tails were undersized, I had a ruined dinner because the tail disintegrated and turned to mush.I will never buy from 'Maine Lobster Now ' ever again and dissuade anyone who asks my opinion of their product and customer service.POST #2After Maine Lobster Now read my review that very quickly increased their offer to $85.Again I asked if that was $45 for product and $40 for shipping. There was no response AGAIN! CRICKETS! It boils down to they do not want to pay for shipping and I refuse to pay for it twice.They could have had a customer who’s willing to spend $1,200 a year for decent lobster.They lost that opportunity.The question remains how well their customer service team understands the mind of the consumer.I hope no one else has to deal with their customer service team. If you do expect diminished value.

I have ordered form them annually for an event for 4 years now. This was the first I have not received my order (still in FedEx limbo somewhere in town). Jocelyn helped me from the first day it was late and followed it through until the refund, fully comprehending this was not a situation that should follow “usual protocol.” For this I am grateful. I will note, however, that even if you cal immediately upon placing your order, they cannot update your order. You will have to place an entire separate order (minimum limits and all) but they will credit you the shipping after placement…that apparently comes at the risk of not receiving you order completely due to confusion, so just pay the shipping or don’t add another. This is what I would recommend they work on doing better. Aside from this, A+