Subway - Russellville

This subway is awesome! And, they always get my order right!!!

Horrible just horrible. I sent my brother to get my order and to let him get something for himself. I gave him a sheet of paper to let the person know how I would like my sandwich. To the lady working tonight. October 17, 2022 at approximately 5:15 pm,that was making sandwiches shame on you. I am a disabled woman who on my bad days can not leave the house due to my health andyou did not respect my way of ordering. I've had a heart attack and stroke this year and I have epilepsy. You were rude,disrespectful to my brother and to top it off you sling my sandwich together just to make a point. (As of now, Im Having to havemy brother write this review for me). I will be calling corporate. I've been in the customer service industry for 29 yearstotal. I know what it is like and to the person who made the sandwiches tonight, find another job, get out of this businessbefore you ruin your name in this industry. I had to go back and ask to have my sandwich remade. When I went in the person whomade the sandwiches went to the back of the store and another sweet lady remade my sandwich and apologized for her. I told herthank you ,but she should not have to apologize for someone else. While I was there I did not ask to be refunded or anythingelse. Just wanted to have my sandwich remade. So in the end I had to leave my home to get something done right, even though itput me at risk for another episode. So I can say for this place they have no compassion for disabled or the elderly.

They need someone to answer the phone and deal with the drive-thru!! Been sitting 20 min waiting to order in the drive -thru bc they don't answer the phone! Ugh

Friendly staff food was great and the restaurant was very clean.

Food tastes like Subway, service was poor. I called ahead had multiple sandwiches and when I got home I was missing a sandwich. I called and they said I could bring back the receipt to get my sandwich which was very inconvenience since I was already home.