Sonic Drive-in - Rowlett

Ordered using the app and still had to wait 17 mins for my food. The guy cleared my order on the screen but I had to ask Irma to bring my food. So the guy not only cleared my order but also kept the tip. This isn't fair to Irma as she brought it out. Management needs to know about this

Waited 30 mins for 2 small slushies, total was 5.50 I gave the car hop 6 and instead of giving me my change they walked off

Last time I came service was fantastic. Lately it's been TERRIBLE!Slow, the drive thru needs to be remodeled so cars in drive in aren't stuck waiting. Recent visit we did not receive our children's drinks. On top of that there was hair in the fries and tater tots scattered in the fries. Very disappointed. I asked for a refund and the car hop said she will get me more fries. Why would I want more hairy fries and wait longer. I demanded refund and she quickly gave. I will never return here again.

Slid by tonight to grab some ice cream and a few shakes for a Sunday night snack. Ordered everything with no cherries and all items still had cherries. Not the end of the world. Shakes were so frozen I could not drink any of it from a straw 20 minutes later as I got home. Ice cream Sundays were completely melted before they got to the car. I guess it’s DQ or Brahms next time. Money well wasted.

I love this place. I usually get breakfast. The food is great. They are always fast and present. Especially Irma always has a smile.