Taco Bell - ROCKY HILL

Horrible customer service sat at the window for 20 minutes. No one was in line and still didn’t take my order. Girl said she would be with me in a couple of minutes twice and still never took my order. I drove by the window and she was just sitting there on her phone. never coming

Went drive thru got home and what I ordered and paid for was not in the bag only partial I hope this place fails and

Always a terrible experience here, especially at night. Workers who don't care if they mess up your food, and don't attend to customers waiting for the lobby at the counter. Literally always a problem here. Don't bother. may I add a couple months ago I went in with my partner and they didn't have tortilla to make burritos but they did have tortillas to make a crunchwrap Supreme? Which made no sense at all. I understand that they may be busy sometimes but tonight my partner was there next to a customer who's been waiting just as long as them. They literally bonded over having to wait there for a good minute to even wait to be attended.

The workers talk over you and try to rush you when ordering, the food was cold, the nachos tasted like they were fried in old or bad oil. Then the soda which I didn’t think they could mess up, tasted flat and disgusting. This establishment should look into finding a better supervisor. Clearly they aren’t doing their job right. Just go through all the negative reviews, not one response from the owner or a supervisor.

I have been to this location twice and both times the service has been amazing. The employees on drive through were friendly. The food was out quickly and was perfect. Will return.